Frequently Asked Questions

You can make a reservation directly through our website by visiting the "Book Now" page, where you can check availability and complete your booking. Alternatively, you can contact us by phone at +242 06 947 1207 or by email at gflatscg@gmail.com.

We require a 50% deposit at the time of booking to secure your reservation. The remaining balance is due upon arrival. We accept credit cards, bank transfers, and cash payments in local currency (CFA) or Euros.

We offer free cancellation up to 7 days before your scheduled arrival. Cancellations made less than 7 days before arrival will incur a charge of 50% of the total booking amount. No-shows or cancellations on the day of arrival will be charged the full amount of the reservation.

Yes, you can modify your reservation subject to availability. Please contact us as soon as possible if you need to make changes to your booking. Modifications requested less than 7 days before arrival may be subject to our cancellation policy.

Check-in time is from 2:00 PM, and check-out time is by 11:00 AM. If you need an early check-in or late check-out, please contact us in advance, and we will do our best to accommodate your request, subject to availability.

All guests must present a valid passport or government-issued ID at check-in. For international guests, we are required to register your passport details as per local regulations.

Yes, we require a security deposit of €200 or equivalent in CFA upon check-in. This deposit will be refunded at check-out after inspection of the apartment-hotel unit, provided there are no damages or missing items.

Yes, all our apartment-hotel units are equipped with air conditioning units in the living areas and bedrooms to ensure your comfort throughout your stay.

Yes, complimentary high-speed Wi-Fi is available throughout the property, including in all apartment-hotel units and common areas.

Yes, all our apartment-hotel units feature fully equipped kitchens with refrigerator, stove, microwave, coffee maker, and all necessary cookware, dishes, and utensils for meal preparation and dining.

For stays of less than a week, housekeeping is provided upon request. For stays of one week or longer, complimentary housekeeping is provided twice per week. Additional housekeeping services can be arranged for an extra fee.

Yes, we offer secure on-site parking for our guests at no additional charge. Please let us know in advance if you will be arriving with a vehicle.

Yes, we can arrange airport transfers for an additional fee. Please provide your flight details at least 48 hours before arrival so we can organize your pickup.

Yes, we offer laundry and dry-cleaning services for an additional fee. Please contact our reception desk for pricing and to arrange this service.

GapoFlats is approximately 15 minutes by car from Maya-Maya International Airport, depending on traffic conditions.

Yes, our central location means you'll find numerous restaurants, cafés, and shops within walking distance. Our concierge will be happy to provide recommendations based on your preferences.

We can arrange private transportation or taxis for you. Many attractions are within walking distance, and our concierge can assist with organizing transportation for farther destinations.